Shipping & Returns
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 – 3 business days of processing and production time for your order to ship out.
Average transit times : 5 – 7 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email us [email protected] All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected] If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
if this happens to you, please contact us with:– Your order number.- A picture of the damaged product.Once received, we’ll be happy to send out another free of charge.I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us [email protected] and we will do our best to reply within 24 hours 🙂
We do not offer refund only exchange
Our Exchange policy lasts 7 days. If 7 days have gone by since your order delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Return of Defective products (if applicable)
For the return of defective products, please email us at [email protected] and provide photos/videos showing the defective product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.